Peaurega Natural hopes and tries its best that you never have to cancel or return a product. But, we would be always available to help you whenever you have to do so due to certain circumstances. So to simplify and avoid hassles, we are sharing our policies :
Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you would be refunded to you and should reflect in your account in 7-10 days. Mode of refund would be the same as the payment method.
Order was damaged when received: We are very careful while packaging to ensure that the product reaches you exactly the way you had seen it on our website and in the best condition. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it.
Incorrect items received: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place.
In case you receive items that are different from the ones you ordered, we will ship the right items to you right away and collect the incorrect items from you at your convenience. Any other reasons for cancellation or return would be handled on a case to case basis.
Note: In Case, The Customer has received Defective / Damaged / Wrong Product; they need to send product photo to email@example.com
Refund is only possible if the product is delivered back & the shipment cost to be borne by the customer.
Mode of refund would be the same as the payment method.
We do not have an Exchange Policy. Customers can send the products back with in 15 days and claim a refund.
Please contact us to initiate return of any of the above queries.
Please note : Customer satisfaction is very important to us. However, due to hygiene concerns, we don’t offer exchanges and refunds for used or opened products.